We are pretty good and our systems second to none, but... we are only human after all, and spelling mistakes do happen. We will immediately replace the print should we make an error of any sort, on a no quibble guaranteed policy.
Should the mistake be yours, we will be happy to rectify this at no charge in certain circumstances only & at our discretion. Should the award be glass or crystal, these mistakes can NOT be rectified, and a new award will need to be purchased. We simply cant change spelling on these, no matter how small, as they are permanently laser engraved.